![]() ![]() So, while there’s certainly room for improvement, it’s well worth testing the service out first to see if its helpful features will suit your faxing needs – something you can easily do with its 7-day free trial. We also like how easy it is to scan and send documents using your phone. The HIPAA and GBLA compliance coupled with iFax’s strong encryption makes it ideal for any company handling sensitive data. Having said that, the service has some genuinely helpful features. At times the service is baffling, such as having the cost depend on whether you sign up for the service through the company’s website or app. Overall, iFax is an intuitive but flawed faxing solution. But the website does have a regularly updated blog that is full of helpful faxing advice. There’s an FAQ section and a Help Center, but they’re short and somewhat outdated. Unfortunately, the iFax website isn’t too helpful if you’re looking for solutions. In addition to these channels, you can also get in touch through Facebook, Twitter, and Instagram. Be wary as we did get stuck in live chat for a couple hours, so it might be more useful to just send an email or give the company a call. Professional users also have the ability to contact support through phone and live chat. iFax boasts 24/7 support, and we did get an answer within a couple of hours, although if you have multiple questions you might have to follow them up. Customer SupportĮmail is your primary method of contact with iFax, and you’ll find support easy to reach through the dashboard. However, there’s also not much room to maneuver when it comes to cancellations, as iFax only offers refunds under exceptional circumstances. On the bright side, iFax doesn’t charge any setup or cancellation fees. In that case, you’ll be offered the free trial regardless of which subscription you want, which is confusing. In addition to the extra features and higher number of monthly faxes, the Professional plan is the only plan which offers a 7-day free trial or free demo. To send more than this number, you’ll need to pay extra for a bigger fax quota. The Professional plan price starts at $25 for a monthly allowance of 1,000 faxes ($26.66 if you want a fax number). With Plus, you can choose your own fax number, as well as send and receive 500 pages a month. To do that, you’ll need to sign up to the Plus plan, which price starts at $16.67 per month with an annual billing cycle. However, this package doesn’t let you receive faxes. You can always use the Free package, which is good for five pages per month. The pricing of iFax is a little confusing, especially since it changes depending on the platform – subscriptions made through the app are far more expensive than if you sign up online. It’s also possible to port over your existing fax number by contacting iFax’s customer support, and toll-free numbers are also available. While the Plus plan provides only a single number, the Pro plan offers more numbers at an additional cost. Unlike many other fax services where you select a country and are automatically given a number without any input, iFax lets you create your own number from a list of area codes. ![]() While the fax number list isn’t very international, the number selection process is more customizable. IFax provides fax numbers from just three countries: Canada, the UK, and the U.S. You can rest assured that all faxes are protected by AES-256 encryption and the entire service is HIPAA and GLBA compliant. Contacts can also be organized into lists if you want to send faxes to a group of people. Before you start sending faxes, you can add contacts manually or import them using a CSV file. First, you’ll need to choose your number (or transfer an existing one). It’s quick and easy to get started with iFax, and there are no installation fees to worry about. For businesses using the Professional package, it’s possible to add users with varying permissions, access iFax’s API, and get a dedicated account manager. Additionally, some configurations are only accessible in the browser version. There’s also no inbox available with the Free and Plus plans, so those users are better off downloading their faxes and sorting them out themselves. For example, when it comes to storing and sorting your received faxes, iFax lags behind others. But there are a few things that could be improved. ![]()
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